Refund policy
ORDER CANCELLATION
As a consumer, you have the right to cancel your order within 14 days of receiving the goods.
You can exercise your right of withdrawal by submitting our online cancellation form:
Once your cancellation request has been submitted, you will receive an automatic email confirmation that your request has been received.
If your order has already been shipped or delivered, your cancellation request will be processed in accordance with our return and refund policy below.
For more information regarding your right of withdrawal, returns and refunds, please read the terms and conditions below.
RETURN TERMS AND CONDITIONS
EXCHANGE AND RETURN RIGHT
Any customer has a 14-day exchange and return right pursuant to the Finnish Consumer Protection Act. The right to return applies only to unused and merchantable goods in the original package. If you would like to return the product contact us by email: sales@nakafinland.fi - then we provide you with return shipping instructions.
Returns must be sent within 14 days of receipt of the shipment. When you return your purchase, retain the receipt you received for the shipment. Bruk Studio Oy is unable to refund the return if the shipment is lost. The money will be refunded once the return has been received, verified and approved.
Bruk Studio Oy will bear the costs of the return within the EU. NOTICE! For customer returns from outside the EU, we will charge the customer a customs fee of €20.
TRANSPORT PROBLEMS, DEFECTIVE OR DAMAGED PRODUCT
When you receive a shipment, check it immediately. If the package is damaged during transport, a claim regarding the product should be immediately filed to the shipping company. If you discover any damage to the package only after opening and the products are broken, the shipment should be sent to the shipping company as soon as possible and a proper claim should be filed. Also notify Bruk Studio Oy by email to sales@nakafinland.fi.
Before putting the products into use, check that the products correspond to what was ordered. In case the shipment includes incorrect or extra products, the packages should not be opened and the products put not into service. Contact then Bruk Studio Oy at sales@nakafinland.fi immediately. Once the product packages have been opened or incorrect/extra products have been used, they cannot be refunded to the customer.
If your shipment includes defective products, contact Bruk Studio Oy: sales@nakafinland.fi. The defect should be documented with photos, for example.
Report a defective delivery or defective product as soon as possible and no later than 14 days after receiving the product. If possible, Bruk Studio Oy will replace the product found to be faulty or defective with a new product. If the product cannot be replaced, the amount paid for the product will be refunded to the customer.
Please note that handmade products may contain irregularities that are not regarded as product defects but as part of the nature of the product.
UNREDEEMED PACKAGE
Failure to redeem is not the same as a return or cancellation. For the shipments not picked up we charge a separate fee of € 20.
PREORDER PRODUCTS
Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
When you purchase a pre-order, you are buying an out-of-stock product not yet in inventory.
You can cancel paid pre-order product that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
CANCELLATION OF ORDER
The customer has the right to cancel the order. Notice of cancellation should be given within 14 days of ordering the goods. However, please note that once your order has been paid, it will be processed and no further changes will be possible. Orders are usually shipped within 1-5 days of ordering.
The notice of cancellation can be sent by email to sales@nakafinland.fi, and we will immediately notify you of the receipt of this notice. The notice of cancellation shall include the following information: order number, customer name, address, telephone number, email address, order date, date of receipt, products ordered, and date.
The goods need to be returned to Bruk Studio Oy without delay and no later than 14 days after the notice of cancellation is given. The time-limit shall be met if the goods are returned before the expiry of the 14-day time-limit.